Terms & Conditions

Last updated: September 11, 2026

Welcome to NexMartPlus. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any of these terms, please do not use our website.

1. About Us

NexMartPlus is an online store offering products to customers within the European Union.

For any questions regarding your order, products, payments, or other matters, please contact us using the contact information provided on our website.

2. Orders

The minimum order value is €15.

By placing an order on our website, you confirm that:

• The information you provide is accurate and complete.
• You are authorized to use the selected payment method.
• You have reviewed your order before completing the purchase.
• You agree to these Terms & Conditions.

Once an order has been placed, you will receive an order confirmation by email.

We reserve the right to refuse or cancel an order in cases including, but not limited to, suspected fraud, incorrect pricing, product availability issues, or incomplete customer information.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your screen or device.

We reserve the right to correct errors, update product information, and change product availability or pricing without prior notice. Such changes will not affect orders that have already been accepted and confirmed, except where required by applicable law.

4. Prices and Payments

All prices displayed on our website are shown in euros unless otherwise stated.

Available payment methods are displayed during checkout.

Payment must be successfully completed before an order can be processed, unless another payment arrangement is explicitly offered.

If an obvious pricing error occurs on our website, we reserve the right to cancel the affected order and refund any payment already made.

5. Shipping and Delivery

We ship orders to destinations within the European Union where delivery is available.

Orders are generally processed within 1–3 business days.

Estimated delivery times depend on the destination and shipping method selected at checkout.

Standard delivery generally takes approximately 3–8 business days, while express delivery, where available, may take approximately 1–4 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, weather conditions, customs procedures, or circumstances beyond our reasonable control.

For more information, please see our Shipping & Delivery policy.

6. Right of Withdrawal and Returns

If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within 14 days without giving a reason, subject to the exceptions provided by applicable EU consumer law.

The withdrawal period generally begins on the day you, or a third party designated by you, receives the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

Certain products may be excluded from the right of withdrawal where permitted by law, including goods made to the consumer’s specifications or clearly personalized goods.

Nothing in these Terms & Conditions limits any mandatory consumer rights applicable under the laws of your country of residence.

7. Refunds

Where a refund is approved, we will generally refund the amount paid using the original payment method.

Unless otherwise required by applicable law, refunds may be processed after the returned goods have been received or after you provide evidence that the goods have been sent back.

You are responsible for return shipping costs where applicable and where permitted by law.

8. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction, refund, or other legal remedy.

We may request photographs or other information to help us investigate the issue.

9. Intellectual Property

All content available on this website, including logos, graphics, images, text, product descriptions, designs, website layout, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without our prior written permission, except where permitted by law.

10. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Submit false or misleading information.
• Use automated systems to abuse or disrupt the website.
• Attempt to commit fraud or misuse our services.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

11. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, analytics services, advertising platforms, and other service providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the content, availability, or policies of third-party websites or services, except where required by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, NexMartPlus shall not be responsible for indirect or unforeseeable losses resulting from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.

13. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed for purposes including order processing, payment, shipping, customer support, fraud prevention, and legal compliance.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page. Any changes will become effective when posted unless otherwise stated.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

15. Applicable Law

These Terms & Conditions are governed by applicable law.

Nothing in these Terms & Conditions is intended to deprive consumers of any mandatory rights or protections granted to them under the laws applicable in their country of residence.

16. Contact

If you have any questions regarding these Terms & Conditions, an order, a return, or any other matter, please contact us through the contact information provided on the NexMartPlus website.