Shipping & Delivery
We currently ship orders to customers across the European Union.
Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully received.
During periods of high demand, holidays, or promotional campaigns, processing may take slightly longer.
Delivery Time
Estimated delivery times depend on the destination country and the shipping method selected at checkout.
- Standard Delivery: approximately 3–8 business days
- Express Delivery: approximately 1–4 business days, where available
Please note that delivery times are estimates and may vary due to courier delays, customs procedures, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination, order size, and available shipping method.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
You can use the tracking number to follow the progress of your shipment directly with the carrier.
Delivery Delays
Although we work with reliable shipping partners, we cannot guarantee exact delivery dates. If your order is delayed beyond the estimated delivery period, please contact our customer support team and we will assist you in tracking the shipment.
Incorrect or Incomplete Address
Please make sure that your shipping address is correct and complete when placing your order. We are not responsible for delays or additional costs caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.
Damaged or Missing Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the products received.
If your order appears to be lost or has not been delivered within the expected timeframe, please contact our customer support team so we can investigate the shipment with the carrier.
Contact
For any questions regarding your order or delivery, please contact our customer support team through the contact details available on our website.
